How The Leslie Richardson Agency collects, uses, protects, and shares information while helping customers with insurance.
Last updated: July 15, 2026
1. Scope of This Policy
This Privacy Policy applies to personal information collected by The Leslie Richardson Agency through our website, quote and contact forms, phone calls, email, text messaging, in-person interactions, and insurance service activities.
2. Information We May Collect
The information we collect depends on the product or service you request. It may include:
- Contact details, such as name, mailing address, email address, and telephone number
- Identifiers and application details, such as date of birth, driver information, or other information required for insurance quoting and underwriting
- Property, vehicle, household, business, beneficiary, and coverage information
- Current or prior insurance details, loss history, and claims-related information
- Payment or billing information when needed to complete a transaction
- Communications and service records, including messages, emails, call notes, form submissions, and consent records
- Website and device information, such as IP address, browser type, pages visited, referring page, and cookie or analytics data
We may receive information directly from you and, where permitted, from insurance carriers, consumer reporting agencies, public records, service providers, household members, employers, lenders, or other parties involved in an insurance transaction.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and provide requested customer service
- Prepare, compare, and present insurance quotes
- Submit applications and supporting information to insurance carriers
- Service policies, process changes, obtain documents, and support renewals
- Assist with claims communications
- Send communications you request or authorize, including email and SMS messages
- Maintain business, consent, compliance, security, and transaction records
- Prevent fraud, protect our systems, and comply with legal or regulatory obligations
- Improve our website, services, and customer experience
4. When Information May Be Shared
We do not sell personal information. We may disclose information as reasonably necessary to operate an insurance agency and provide requested services, including to:
- Insurance companies, managing general agents, brokers, underwriters, and insurance service organizations
- Vendors that support quoting, agency management, communications, website hosting, data storage, security, payment processing, analytics, or customer service
- Adjusters, inspectors, appraisers, repair or restoration professionals, and other parties involved in policy or claim service
- Lenders, lienholders, mortgage companies, certificate holders, or others you authorize
- Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law
- A successor organization in connection with a merger, acquisition, financing, sale, or transfer of business assets, subject to applicable law
Service providers are expected to use information only for the services they provide and to protect it appropriately.
5. Mobile Information and SMS Consent Data
We may share mobile information with vendors that help us deliver and support text messaging, but only as needed to provide those services. This may include platform providers, telecommunications providers, and customer-service vendors. We do not sell mobile information or SMS consent records.
For message frequency, opt-out instructions, help information, and other program terms, review our SMS Consent and Messaging Policy and Terms and Conditions.
6. Cookies and Website Analytics
Our website and service providers may use cookies or similar technologies to operate the site, remember preferences, understand website use, improve performance, and protect against misuse. Browser settings may allow you to block or delete cookies, although some website features may not function properly afterward.
7. Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot promise absolute security.
We retain information for as long as reasonably needed to provide services, maintain insurance and business records, document consent, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
8. Your Choices
- Text messages: Reply STOP to opt out of SMS messages.
- Email: Use any unsubscribe method provided, or contact our office.
- Cookies: Adjust your browser or device settings.
- Corrections: Contact us to request a correction to information in our agency records, subject to legal and carrier requirements.
Insurance carriers and other organizations may maintain separate records. Requests involving their records may need to be directed to them.
9. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website without appropriate authorization.
10. Third-Party Links
Links to carrier portals, quote tools, social media platforms, maps, or other websites are governed by those organizations’ privacy policies. We are not responsible for their practices.
11. Changes to This Policy
We may revise this Privacy Policy as our services, technology, or legal obligations change. Updates will be posted here with a revised date.
Questions? Contact Our Agency
Clear communication is part of good insurance service. Contact us if you have questions about this page or the way we communicate with you.
The Leslie Richardson Agency
1709 W Center St, Suite B, Beebe, AR 72012
Phone: 501-232-0835
Email: leslie@richardsonagents.com